Support
Questions, answered.
Delivery, returns, warranty and looking after the machine. If yours is not here, the assistant in the corner will take it from here.
Delivery
How long does delivery take?
Klang Valley is next working day if you order before 3pm. Peninsular Malaysia is 2 to 3 days, Sabah and Sarawak 3 to 5.
Returns
Can I return it if I do not get on with it?
Thirty days, unused or used, as long as you have the box. We collect it at our cost and refund to the original payment method.
Product care
Are the batteries user-replaceable?
Yes, on every stick model. Click the pack out at the base — no tools. Spares are on each product page.
How often should I wash the filter?
Once a month, cold water only, and let it dry a full 24 hours. A damp filter is the single biggest cause of lost suction.
Warranty & service
Do you service machines bought on Shopee or Lazada?
Yes. Register the serial with that order ID and it carries the same cover as buying direct.